February 20, 2026

Claim Contact List – Resource Guide

Below is a list of claims contact information for filing and checking the status of claims with various commercial insurance carriers. This information has been compiled from sources believed to be reliable as of the date of this posting; however, accuracy cannot be guaranteed. For the most up-to-date and accurate information, you should contact the insurance company directly through its website or consult your insurance agent.

Insurance CompanyPhoneEmailDirect URL / Address (copy-paste this)
ACADIA800-773-4300 Fax: 866-874-5104claims@acadia-ins.comhttps://www.acadiainsurance.com/claims/report-a-claim
ACCIDENT FUND866-206-5851 Fax: 866-814-5595claimsexpress@accidentfund.comhttps://www.accidentfund.com/ph/file-a-claim
ACUITY800-242-7666 Fax: 888-880-9588claims@acuity.comhttps://www.acuity.com/claims/report
AIC800-841-5241 Fax: 410-684-3271claims@aiconline.comhttps://www.aiconline.com/claims
AIGWC 877-399-6442GL/Auto atlpcnewloss@aig.comhttps://www.aig.com/home/claims/report-a-claim
AIG/LEXINGTON800-931-9546coastalcondo@aig.comhttps://www.aig.com/home/claims/report-a-claim
ALL RISKS/RYAN800-366-5810arclaims@rtspecialty.comhttps://www.rtspecialty.com/claims
ALLIANZ800-558-1606 Fax: 888-323-6450newloss@agcs.allianz.comhttps://commercial.allianz.com/claims/report-a-claim.html
ALLIANZ/FIREMANS FUND (ENTERTAINMENT)800-870-8857 Fax: 888-347-3428newloss@agcs.allianz.comhttps://commercial.allianz.com/claims/report-a-claim.html
ALLIED WORLDN/Anoticeofloss@awac.comhttps://www.alliedworldinsurance.com/claims
ALLSTATE800-255-7828MOBILE APP AVAILABLEhttps://www.allstate.com/claims/file-track
AMERICAN CLAIMS MANAGEMENT866-671-5042 Fax: 619-744-5030wcmfo@acmclaims.comhttps://www.acmclaims.com/
AMERISAFE800-699-6240 Fax: 337-463-8728froissupport@amerisafe.comhttps://www.amerisafe.com/claims
AMTRUST888-239-2909amtrustclaims@qrm-inc.comhttps://amtrustfinancial.com/claims/report-a-claim
AMWINS800-829-7330claims.access@amwins.comhttps://www.amwins.com/claims
ATHENS (TPA)888-534-6375nsmchamp@athensadmin.comNo dedicated claims URL (use email/phone)
AUTO-OWNERS800-950-3995 Fax: 517-886-8670mesa.northandeast.clm@aoins.comhttps://www.auto-owners.com/claims
(LEGACY CATLIN POLICIES)888-443-4910claims.processor@axaxl.comhttps://axaxl.com/claims
XL Insurance Reinsurance (LEGACY XL POLICIES)866-262-9002napropcasclaimnewnotices@axaxl.comhttps://axaxl.com/claims
AXIS866-259-5435usfnol@axiscapital.comhttps://www.axiscapital.com/claims
BADGER MUTUAL800-837-7833claims@badgermutual.comhttps://www.badgermutual.com/claims
BERKLEY ASSURANCE WR877-598-3787newclaims@verusins.comhttps://www.berkley.com/claims
BERKLEY SELECT312-881-1336medclaims@berkleyselect.comhttps://www.berkley.com/claims
BERKSHIRE HATHAWAY Guard888-NEW-CLMS Fax: 570-225-0611claims3@guard.comhttps://www.guard.com/claims
BERKSHIRE HATHAWAY Homestate800-356-5750 Fax: 415-675-4260bhhcclaim@bhhc.comhttps://www.bhhc.com/claims
BRETHREN MUTUAL800-621-4264claimsalert@us.crawco.comNo dedicated claims URL (use email/phone)
BROADSPIRE800-753-6737 Fax: 800-245-9927nol@choosebroadspire.comhttps://www.choosebroadspire.com/
BTIS877-649-6682claims@btisinc.comNo dedicated claims URL (use email/phone)
CNA877-262-2727 Fax: 877-371-5122lossreport@cnaasap.comhttps://www.cna.com/claims
CAMERONFax: 866-454-5059clientservices@cameron-insurance.comNo dedicated claims URL (use email/phone)
CBIC/RLI800-866-2242 Fax: 866-692-6796new.claim@rlicorp.comhttps://www.rlicorp.com/claims
CHESAPEAKE888-410-1400 Fax: 410-494-2002froi@ceiwc.comNo dedicated claims URL (use email/phone)
CHUBB-WORKERS COMPENSATION800-699-9916 Fax: 800-884-3946wcfnol@chubb.comhttps://www.chubb.com/us-en/claims/report-claim.html
CHUBB-AUTO/GL/PROPERTY800-252-4670 Fax: 800-884-3946cscfnol@chubb.comhttps://www.chubb.com/us-en/claims/report-claim.html
CIG800-986-9974 Fax: 831-233-5850claims@ciginsurance.comNo dedicated claims URL (use email/phone)
CINCINNATI877-242-2544 Fax: 877-242-3665claimsmaindesk@cincinnatinsurance.comhttps://www.cinfin.com/claims
COLONY SPECIALTY800-456-8458CommercialNewClaims@argogroupus.comhttps://www.argolimited.com/claims
COLUMBIA INSURANCE GROUP800-877-3579 Ext. 1860N/ANo dedicated claims URL (use phone)
CompWest888-266-7937 Fax: 866-506-5800claimsexpress@compwestinsurance.comNo dedicated claims URL (use email/phone)
CWG (CONTINENTAL WESTERN)866-232-6724cwgclaims@cwgins.comNo dedicated claims URL (use email/phone)
COPPERPOINT800-231-1363 Fax: 800-356-4687reportaclaim@copperpoint.comhttps://www.copperpoint.com/claims
COPPERPOINT/WC602-631-2300 Fax: 800-356-4687reportaclaim@copperpoint.comhttps://www.copperpoint.com/claims
CRUM & FORSTER800-690-5520 Fax: 877-622-6218crumandforsternol@cfins.comhttps://www.cfins.com/claims
DONEGAL/PENINSULA800-877-9006N/ANo dedicated claims URL (use phone)
EMC888-362-2255 Fax: 888-992-8218phoenix.claims@emcins.comhttps://www.emcinsurance.com/claims
EMPLOYERS888-682-6671 Fax: 844-971-0164reportaclaim@employers.comhttps://www.employers.com/claims
ESIS866-789-3747 Fax: 866-300-8206esisclaims@tnwinc.comNo dedicated claims URL (use email/phone)
EVEREST INSURANCE908-604-3000propertymarineclaims@everestre.comhttps://www.everestglobal.com/claims
FCCI800-226-3224 Fax: 800-226-2003newclaim@fcci-group.comhttps://www.fcci-group.com/claims
FIRST MERCURY248-358-4010claimsfax@firstmercury.comNo dedicated claims URL (use email/phone)
FOREMOSTFax: 800-435-7764 (All Except WC)mybusinessclaim@foremost.comNo dedicated claims URL (use email/phone)
FREDERICK MUTUAL800-544-8737 866-212-5246my.frederickmutualinsurance.com/#/loginhttps://my.frederickmutualinsurance.com/#/login
GALLAGHER BASSETT800-370-0594Reported Through CarrierNo dedicated claims URL (use phone)
GNY INSURANCE212-683-9700 Prop Fax: 855-276-1271nycompclaims@gny.com etc.No dedicated claims URL (use email/phone)
GREAT AMERICAN800-584-0835 Fax: 800-811-4751excessLiabilityClaims@gaig.com etc.https://www.greatamericaninsurancegroup.com/claims
HANOVER800-628-0250 Fax: 800-399-4734firstreport@hanover.comNo dedicated claims URL (use email/phone)
HARTFORD MUTUAL800-638-3669claimline@hm1842.comNo dedicated claims URL (use email/phone)
HARLEYSVILLE800-892-8877fnol@harleysvillegroup.comNo dedicated claims URL (use email/phone)
THE HARTFORD800-892-8484 Fax: 866-861-2513agentfaxreporting claim@thehartford.comhttps://www.thehartford.com/claims
HISCOX866-424-8508 Fax: 858-436-8916reportaclaim@hiscox.comhttps://www.hiscox.com/claims
ICW855-442-9252 Fax: 858-436-8916N/ANo dedicated claims URL (use phone)
INTACT INSURANCE (ONE BEACON)877-248-3455 Fax: 800-224-4416claims@intactinsurance.comhttps://www.intactinsurance.com/claims
JOHNSON & JOHNSON800-487-7565claims@jjins.comNo dedicated claims URL (use email/phone)
K&K INSURANCE800-237-2917 Fax: 312-381-9079kk_claims@kandkinsurance.comNo dedicated claims URL (use email/phone)
LIBERTY MUTUAL800-362-0000 Fax: 800-329-3297cclaimReports@libertymutual.comhttps://www.libertymutual.com/claims-center
MARITIME PROGRAM800-366-8086claims@maritimepg.comNo dedicated claims URL (use email/phone)
MARKEL800-362-7535newclaims@markelcorp.comhttps://www.markel.com/claims
MEMIC800-636-4292 Fax: 207-791-3334N/ANo dedicated claims URL (use phone)
MERCURY888-313-6372CALL IN ONLYNo dedicated claims URL (call only)
MET LIFE/FARMERS800-854-6011CALL IN ONLYNo dedicated claims URL (call only)
MICHIGAN MILLERS800-888-1914claims@mimillers.comNo dedicated claims URL (use email/phone)
MID-CONTINENTN/Aclaims@mcg-ins.comNo dedicated claims URL (use email/phone)
MIDWEST FAMILY800-225-5636claims@midwestfamily.comNo dedicated claims URL (use email/phone)
MILLERS MUTUAL800-745-4555reportaclaim@millersinsurance.comNo dedicated claims URL (use email/phone)
MITSUI SUMITOMO866-676-6872 Fax: 866-329-6766newloss@msigusa.comhttps://www.msigusa.com/claims
MJ KELLY/now JENCAP800-873-8374 Fax: 501-945-6083N/ANo dedicated claims URL (directs to carrier)
MSA/NGM877-425-2467N/ANo dedicated claims URL (use phone)
MUTUAL BENEFIT800-290-6361N/ANo dedicated claims URL (use phone)
NATIONAL FIRE800-356-5750claims@nationalindemnity.comNo dedicated claims URL (use email/phone)
NATIONWIDE800-421-3535 Fax: 800-554-2899newclaim@nationwide.comhttps://www.nationwide.com/claims
NAUTILUS800-358-5178 Fax: 480-281-0794nicclaims@nautilus-ins.comNo dedicated claims URL (use email/phone)
NAVIGATORS855-444-4796 Fax: 847-285-9003newloss@navg.comhttps://www.navg.com/claims
NBIS888-567-7285newcommercialclaims@nbis.comNo dedicated claims URL (use email/phone)
NJM INSURANCE GROUP800-232-6600N/ANo dedicated claims URL (use phone)
NEW YORK STATE INSURANCE FUND (NYSIF)877-435-7743customerservice@nysif.comhttps://www.nysif.com/claims
OHIO CASUALTY/LIBERTY866-223-9928CLClaimReports@libertymutual.comhttps://www.libertymutual.com/claims-center
PACIFICCOMP800-474-8080 Fax: 800-858-6509reportaclaim@copperpoint.comhttps://www.copperpoint.com/claims
PEKIN800-322-0160callcenter@pekininsurance.comNo dedicated claims URL (use email/phone)
PENNSYLVANIA800-752-1895 Fax: 215-829-1211claims@plmins.comNo dedicated claims URL (use email/phone)
PHILADELPHIA800-765-9749 Fax: 800-685-9238claimsreport@phly.comhttps://www.phly.com/claims
PMA888-476-2669firstreport@pmagroup.comNo dedicated claims URL (use email/phone)
PREMIER CLAIMS888-683-2266claims@premierclaimslc.comNo dedicated claims URL (use email/phone)
PROGRESSIVE800-776-4737Potentially report onlinehttps://www.progressive.com/claims
QBE844-723-2524newlossqbe@us.qbe.comhttps://www.qbe.com/us/claims
REPUBLIC INDEMNITY888-336-7569 Fax: 818-789-7286riclaims@ri-net.comNo dedicated claims URL (use email/phone)
ROCKWOOD CASUALTY814-926-4661lossreports@rockwoodcasualty.comNo dedicated claims URL (use email/phone)
RPS844-777-8323 Fax: 844-777-8323rps_claims@rpsins.comNo dedicated claims URL (use email/phone)
RSUI404-231-2366reportclaims@rsui.comNo dedicated claims URL (use email/phone)
RT SPECIALTY312-878-8951chicago.claims@rtspecialty.comhttps://www.rtspecialty.com/claims
SAFECO800-332-3226clclaimreports@libertymutual.comhttps://www.libertymutual.com/claims-center
SCIF888-782-8338 Fax: 800-371-5905statefundmpnmaa@scif.comhttps://www.statefundca.com/claims
SECURA866-256-7870 Fax: 800-318-2209claims@secura.nethttps://www.secura.net/claims
SEDGWICK800-845-7739N/ANo dedicated claims URL (use phone)
SELECTIVE866-455-9969N/Ahttps://www.selective.com/contact-us
SENTRY INSURANCE800-473-6879 Fax: 800-999-4642claimsmail@sentry.comhttps://www.sentry.com/contact-us
SHELTERPOINT LIFE800-365-4999 Fax: 516-829-8211claimforms@shelterpoint.comNo dedicated claims URL (use email/phone)
SOCIETY INSURANCE888-576-2438wcclaims@societyinsurance.comhttps://www.societyinsurance.com/claims
SOMPO INTERNATIONAL877-676-7575insuranceclaims@sompo-intl.comhttps://www.sompo-intl.com/claims
STANDARD SECURITY212-355-4141claims@sslicny.comNo dedicated claims URL (use email/phone)
STATE AUTO800-766-1853claims@stateauto.comNo dedicated claims URL (use email/phone)
STILLWATER800-220-1351lossnotices@stillwater.comNo dedicated claims URL (use email/phone)
STRATEGIC COMP877-836-1555excessLiabilityClaims@gaig.com etc.https://www.greatamericaninsurancegroup.com/claims
SUMMIT800-421-2944tami@summit-inc.netNo dedicated claims URL (use email/phone)
TEXAS MUTUAL800-892-5246information@texasmutual.comhttps://www.texasmutual.com/claims
TOKIO MARINE AMERICA877-567-7486claims@actec.netNo dedicated claims URL (use email/phone)
TRAVELERS800-238-6225 Fax: 877-784-5329first.report@travelers.comhttps://www.travelers.com/claims/file-claim
UCA GENERAL800-222-5582 Fax: 714-228-7838claims@prmclaim.comNo dedicated claims URL (use email/phone)
UNION STANDARD800-444-0049 Fax: 866-256-8744usigclaims@usic.comNo dedicated claims URL (use email/phone)
UNITED FIRE GROUP800-343-9131newclaims@unitedfiregroup.comhttps://www.unitedfiregroup.com/claims
UNIVERSAL PROPERTY800-470-0599N/ANo dedicated claims URL (use phone)
USLI800-523-5545newlosses@usli.comhttps://www.usli.com/claims
UTICA NATIONAL800-216-1420 Fax: 888-538-2018claimsnewreport@uticanational.comhttps://www.uticanational.com/claims
VFIS/FIRE DEPT623-551-6777claims@glatfelters.comNo dedicated claims URL (use email/phone)
WEST BEND MUTUAL877-922-5246directconnect@wbmi.comhttps://www.wbmi.com/claims
WESTFIELD800-243-0210N/ANo dedicated claims URL (use phone)
WESTMINSTER AMERICAN877-347-3920 Fax: 443-291-4041claims@westminsteramerican.comNo dedicated claims URL (use email/phone)
WINDSOR MT. JOY800-233-0228N/ANo dedicated claims URL (use phone)
WRIGHT FLOOD800-725-9472 Fax: 877-270-4329floodclaims@weareflood.comhttps://www.weareflood.com/claims
ZENITH800-440-5020firstcallnewclaim@thezenith.comhttps://www.thezenith.com/claims
ZURICH800-987-3373 Fax: 877-962-2567usz_carecenter@zurichna.comhttps://www.zurichna.com/claims

Filing a commercial insurance claim is rarely something business owners do often, which means the process can feel unfamiliar and, at times, overwhelming. While every carrier, policy, and claim scenario is different, there are consistent themes in what insurers need from you and what you can expect as your claim moves forward.

What to Have Ready Before You Call

Being prepared at the outset can significantly improve both the speed and accuracy of your claim handling. When you contact your insurance carrier or agent, aim to have the following information readily available:

1. Policy Information
Have your policy number and the name of your insurance company on hand. If your business carries multiple policies (e.g., property, general liability, commercial auto), be clear about which one may apply.

2. Date and Time of Loss
Provide the exact or approximate date and time the incident occurred. This helps establish whether the loss falls within the policy period.

3. Description of the Incident
Be prepared to clearly explain what happened. Focus on factual details:

  • What caused the damage or loss?
  • Where did it occur?
  • Who was involved?

Avoid speculation—just provide what you know.

4. Location of the Damage
If your business operates in multiple locations, specify exactly where the incident took place.

5. Contact Information
Provide current contact details for the primary point of contact, as well as any other relevant parties (e.g., property manager, contractor, employee involved).

6. Documentation and Evidence
If possible, gather supporting materials such as:

  • Photos or videos of the damage
  • Incident reports
  • Police or fire reports (if applicable)
  • Receipts, invoices, or proof of ownership
  • Maintenance or inspection records

You don’t need everything perfectly organized before reporting the claim, but having some documentation upfront is helpful.

7. Mitigation Steps Taken
Insurance policies typically require you to take reasonable steps to prevent further damage. Be ready to explain what you’ve done (e.g., tarping a roof, shutting off water, securing the premises).

What to Expect During the Claims Process

Although each claim is unique, most commercial insurance claims follow a general workflow. Understanding this can help set realistic expectations.

1. Claim Reporting and Setup
Once you report the claim, the insurer will assign a claim number and typically designate an adjuster. This person will be your main point of contact.

2. Initial Contact from the Adjuster
An adjuster will usually reach out within a few days (sometimes sooner for urgent losses). They may:

  • Ask follow-up questions
  • Request documentation
  • Schedule an inspection

3. Investigation and Evaluation
The adjuster’s role is to determine:

  • Whether the loss is covered under the policy
  • The cause of the damage
  • The extent and value of the loss

This may involve site inspections, interviews, expert evaluations, or reviewing records.

4. Documentation Requests
You may be asked to provide additional materials, such as:

  • Financial records (for business interruption claims)
  • Repair estimates
  • Inventory lists

Timely responses can help prevent delays.

5. Coverage Determination
After reviewing the facts and the policy, the insurer will make a coverage decision. This could result in:

  • Full coverage
  • Partial coverage
  • Denial (if the loss is not covered)

If anything is unclear, this is the time to ask for clarification.

6. Payment and Resolution
If the claim is approved, payment may be issued:

  • In a lump sum, or
  • In stages (common for larger or ongoing repairs)

Some claims remain open until all repairs or expenses are finalized.

Important Realities to Keep in Mind

While the steps above are typical, no two commercial claims are exactly the same. Variations can occur based on:

  • The type of policy and endorsements
  • The nature and severity of the loss
  • State regulations
  • The insurer’s internal processes
  • The responsiveness of all parties involved

A small property damage claim may resolve in weeks, while a complex liability or business interruption claim could take months—or longer.

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